Last updated: January 1, 2025

Service Specific Terms & Conditions

These terms govern the professional coaching services provided by Heather Spurrell Coaching. By purchasing or engaging in a coaching service, you agree to these terms.

Professional Services Provided

Coaching Relationship: Professional life coaching is a partnership designed to help Clients achieve extraordinary results in their lives, careers, and other areas. Coaching focuses on deepening learning, improving performance, and enhancing quality of life. While coaching may address various aspects of life (e.g., work, relationships, finances), it is the Client’s responsibility to decide how to handle challenges, implement choices, or take actions.

Coaching Is Not Therapy: Coaching is not a substitute for counselling, psychotherapy, or any form of mental health care. Clients in therapy or under the care of a mental health professional must consult with their provider before engaging in coaching services. If it becomes evident that mental health care is needed, this will be communicated, and a referral may be provided.

Client and Coach Responsibilities

Commitment to Growth: The Coach adheres to a coaching philosophy that views each Client as creative, resourceful, and whole. The Coach will:\n

• Clarify and align with the Client’s goals.
• Encourage self-discovery and elicit strategies and solutions.
• Reflect observations, including patterns, beliefs, or blind spots, to promote growth.
• Hold the Client accountable for commitments and agreements within the coaching relationship.

Preparation and Participation: The Client is responsible for attending each session prepared with a focus or topic to discuss and for completing any agreed-upon actions or homework between sessions.

Payment and Fees

Non-Refundable Payments: All payments are non-refundable. Clients should ensure their commitment before enrolling in any service.

Payment Plans: Payment plans are available for some services. By choosing a payment plan, the Client agrees to pay all installments in full and on time.

Accepted Payment Methods: Payments are processed via designated methods (e.g., PayPal, credit card). Specific options will be communicated during enrolment.

Scheduling and Cancellations

Timeliness: Arriving more than 10 minutes late without prior notice may result in forfeiting the session. Cancellations with less than 24 hours’ notice will also result in forfeiture unless due to extreme emergency.

Rescheduling: If the Coach must reschedule a session, notice will be provided at least 24 hours in advance. Missed sessions will not be rescheduled unless due to the Coach’s unavailability.

Use of Sessions: The Client is responsible for scheduling and using all sessions within the agreed timeframe. Sessions cannot be carried over without prior written agreement and hold no monetary value if carried over.

Session Timing: The Coach will begin and end sessions on time. Adjustments to session timing will be communicated in advance.

Confidentiality

Privacy Commitment: All interactions, including session content and materials, are confidential and for the Client’s personal use only. Exceptions include situations where there is a danger to the Client, others, or a child. For further information, refer to the International Coaching Federation\u2019s ethical guidelines.

Information Use: The Coach will hold all personal information, session content, and the Client’s identity in strict confidence.

Prohibition on Distribution: The Client agrees not to share, distribute, or record session content or materials without explicit permission.

Disclaimer

Voluntary Participation: Coaching is a personal development experience. The Client is responsible for their well-being throughout the process. While coaching is designed to provide tools and insights for growth, results are not guaranteed and depend on the Client’s commitment and participation.

Challenging Topics: Coaching may involve exploring challenging emotions or topics. The Coach aims to support the Client through these experiences, but the Client proceeds at their own risk.

Intellectual Property

Material Use: All coaching materials, session recordings, and resources provided are for the Client’s personal use only and remain the intellectual property of the Coach.

Prohibited Use: The Client may not reproduce, distribute, or use coaching content for purposes other than personal growth without explicit permission.

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By proceeding with payment, the Client acknowledges that they have read, understood, and agreed to these terms and conditions.

General Terms & Conditions

These terms govern your use of our website, including access to resources, content, and any third-party links. By visiting or using this site, you agree to these terms.

Definitions

For the purposes of these Terms of Service:

• Affiliate: An entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
• Country: Refers to Alberta, Canada.
• Company: Refers to Heather Spurrell Coaching, operating under Your Vibrant Life, located at 60 Glamis Drive SW Calgary.
• Device: Any device that can access the Service, such as a computer, cellphone, or digital tablet.
• Service: Refers to the website and its features.
• Third-Party Social Media Service: Any services or content (including data, information, products, or services) provided by a third-party that may be displayed, included, or made available by the Service.
• Website: Refers to Heather Spurrell Coaching, accessible at https://heatherspurrell.com.
• You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Acknowledgment

These Terms govern the use of the Website and outline the rights and obligations of all users. By accessing or using the Website, You agree to these Terms and our Privacy Policy. If You do not agree, please refrain from using the Website.

You represent that You are at least 18 years old. The Company does not permit those under 18 to use the Website.

Links to Other Websites

The Website may include links to third-party websites or services. The Company does not control and is not responsible for the content, privacy policies, or practices of third-party sites. You are encouraged to review their terms and policies before engaging with such websites.

Termination

The Company reserves the right to terminate or suspend Your access to the Website without notice if You breach these Terms or engage in inappropriate conduct.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 CAD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

These Terms are governed by the laws of Alberta, Canada. Users outside Alberta are responsible for ensuring compliance with their local laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

The Company reserves the right to modify these Terms at any time. Material changes will be communicated, and Your continued use of the Website after such changes constitutes acceptance.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• By visiting this page on our website: /contact/